At Supriwear, we are committed to delivering high-quality surgical implants and disposable surgical drapes that meet international standards. Due to the specialized and hygienic nature of medical products, our return and refund policy is outlined below.

Eligibility for Returns

  • Returns are accepted only in cases of manufacturing defects or incorrect product supply.

  • Due to hygiene and safety regulations, used, opened, or damaged products cannot be returned.

  • Return requests must be raised within 7 days of delivery.

Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used

  • Sterile medical products with tampered packaging

  • Customized or OEM-manufactured products

  • Products damaged due to improper handling or storage by the buyer

Return Request Process

To request a return:

  • Contact our support team through the website with order details

  • Provide images or documentation showing the issue

  • Return requests are subject to verification and approval

Approved returns must be shipped back in original packaging.

Refund Policy

  • Refunds are issued only after inspection and approval of the returned products.

  • Refunds are processed through the original payment method or as per mutual agreement.

  • Processing time may vary depending on banking and international transaction policies.

Replacement Policy

In case of approved manufacturing defects or incorrect shipment, Supriwear may offer:

  • Product replacement, or

  • Credit note for future orders

The decision will be made based on product availability and order terms.

Shipping & Handling Charges

  • Shipping charges are non-refundable unless the return is due to Supriwear’s error.

  • Return shipping costs may be borne by the buyer unless otherwise agreed.

Bulk & International Orders

  • Bulk, export, and OEM orders are governed by mutually agreed contractual terms.

  • Refunds or returns for international shipments are subject to export regulations and logistics partner policies.

Cancellation Policy

  • Order cancellations are accepted only before manufacturing or dispatch.

  • Once manufacturing has started, cancellations are not permitted.

Contact for Returns & Refunds

For any return or refund-related queries, please contact our support team through the website. We aim to resolve all concerns in a transparent and timely manner.